I gave up with the chat since all I received were canned responses and went to return the items at the boutique. You have to spend hours looking for something instead of someone assisting you despite asking for help. I was also told that you cannot exchange items, and the only exchanges are for the exact same product- which I hated! Common sense would be that they process the return and offer different styles available that the customer may like (another sale item in the same promotion?) but this is not how they do business. She offered zero suggested options to exchange. I contacted their customer service chat and the individual did not comprehend English well and had no idea what I wanted and did nothing to help assist me. Two of their medium hipster cheekies were like reverse thongs (looked like a landing strip in the front), so I decided I wanted to return them and find something else in the same price. A few of them looked nothing like the online picture.
The medium panties were all different sizes and not 1 one was consistent, all were different sizes of mediums. I had another order which I had placed a day later and was a bit surprised by what I received. It was the only bra in ivory, but almost all the panties were ivory based, so don't expect to match your bras and underwear! I returned the bra and found no substitute in the boutique, so my money was refunded. It was nothing like the picture and was made of cheap ivory mesh (like a tinted net). My order arrived quickly and I was satisfied with everything but the bra.
You can't filter by style or by collections either, so why have this function on the site? The selections are limited and very few choices of colors because nothing is available but 1 or 2 colors and chances are not in your size. It seems that you filter your size, which it doesn't know that the items are unavailable. The filters do not work so you have to go through every item to see if it's available in your size. Shopping online is a lengthy experience due to a poor setup of their site.
#Soma bras full
I purchased the panties during one of their promotions and the bra at full price ($60). Unbelievable, Unhelpful and Uncaring! So SAD, really thought the ladies in my family had found a new lingerie shop, since the Maddox Shop had closed down, we were SO wrong!
Not sure, but if it was the manager that spoke to me, someone, anyone in upper management needs to go back over what it means to provide customer service. Awful, ZERO customer service, at least not after your money is spent. Make that a negative star rating! no, No and NO! DO NOT purchased from this establishment! So disappointed - obviously the staff that used to work here are no longer. When we took it back to get replacement, we were met with an interrupting, rude and unwavering, “there is nothing we can do for you!” I believe it was the manager.
My mother who does not ever really get out had used a bra she bought there maybe 4 times, she was talked into getting a certain size, which was obviously too big. I introduced the women in my family to Soma and months ago at the Plano, TX location the staff was attentive.
0 kommentar(er)
